What materials are used in your pet beds?
Our beds are crafted from premium, non-toxic synthetic plush fur. The core is filled with high-resilience PP cotton that provides exceptional orthopedic support and retains its shape over time.
Are GIOTOHUN beds machine washable?
Yes, most of our beds feature easily removable covers or are entirely machine washable. We recommend washing on a cold, gentle cycle and tumble drying on low heat to maintain extreme softness.
Do the beds slip on hardwood floors?
No, all our premium beds are equipped with a waterproof, anti-slip bottom featuring silicone grips to ensure the bed stays securely in place on tile, laminate, or hardwood floors.
How do I choose the correct size?
Measure your pet from nose to the base of their tail while they are sleeping, and add 4-6 inches. If your pet loves to stretch out, we always recommend sizing up for maximum comfort.
Is the water fountain noisy?
Not at all. GIOTOHUN water fountains are engineered for "winning quiet." Our ultra-quiet pump operates below 30dB, ensuring a peaceful environment for both you and your pets.
How often should I change the filter?
For superior filtration and optimal pet health, we recommend replacing the multi-layer activated carbon filter every 2 to 4 weeks, depending on the number of pets using the fountain.
Is the fountain easy to clean?
Yes, our hydration systems are designed for effortless maintenance. The parts easily detach, and the main stainless steel/BPA-free components can be washed quickly with mild soap and warm water.
What is the Minimum Order Value (MOQ)?
To ensure we can provide the best possible margins and dedicated support for our retail partners, we strictly require a Minimum Order Value of $800 per wholesale order.
Can I sell GIOTOHUN on Amazon or eBay?
Yes, we fully permit our authorized wholesale partners to retail GIOTOHUN products on Amazon, eBay, and independent e-commerce stores. Official brand authorization is provided upon approval.
How do I apply for a B2B account?
You can apply by visiting our
Wholesale Application Page or by emailing our sales team directly at
sales@giotohun.store. We typically review applications within 24-48 hours.
How fast do you process retail orders?
Retail orders are typically processed and shipped within 24 to 48 business hours. Once dispatched, you will receive an automated email containing a live tracking link.
What is your return policy?
We offer a 30-day return policy for retail purchases. Due to hygiene and pet safety, returned items must be completely unused, unwashed, and in their original packaging. Please contact support to initiate an RMA.
Do you ship internationally?
Yes, GIOTOHUN ships globally. International delivery times range from 7 to 21 business days, depending on destination customs clearance. Customers are responsible for any import duties.
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