Return, Refund, and Exchange Policy

Effective Date: January 1, 2026

1. The GIOTOHUN Standard of Excellence At GIOTOHUN Official, we engineer our pet beds and hydration fountains to be the absolute pinnacle of the pet care industry. While we stand confidently behind the quality, durability, and comfort of our products, we also understand that circumstances may require a return or exchange. This Comprehensive Return Policy is designed to provide a transparent resolution process while protecting the strict hygienic integrity of our premium pet inventory.

2. Comprehensive Eligibility Requirements for Returns Due to the nature of pet products, strict hygiene protocols must be followed to prevent the spread of allergens, fleas, or pet-borne illnesses. To be eligible for a return, your item must meet all the following criteria:

• The 30-Day Window: Your return request must be officially initiated within thirty (30) calendar days from the exact date of delivery as indicated by the carrier’s tracking system.
• Pristine & Unused Condition: The pet beds and fountains must be in their original, unwashed, and completely unused condition. We CANNOT and WILL NOT accept returns on beds that have pet hair, dander, stains, or odors, or fountains that have been filled with water.
• Original Packaging Intact: The items must be returned in their original GIOTOHUN protective packaging. Vacuum-sealed beds that have been expanded and used are generally non-returnable unless defective.
• Proof of Purchase: A valid order number directly from giotohun.store must be presented.

3. Detailed Step-by-Step Return Process

1. Initiate Contact: Email our dedicated customer success team at contact@giotohun.store.
2. Provide Details: Provide your full name, shipping address, order number, and a detailed explanation of why you are returning the product.
3. Receive RMA: If your return request aligns with our eligibility criteria, our support team will issue a unique Return Merchandise Authorization (RMA) number within 24 to 48 business hours.
4. Return Shipping: The customer is responsible for all return shipping costs unless the return is due to a manufacturer defect or a shipping error on our part.

4. The GIOTOHUN Inspection and Refund Timeline Once your return package arrives at our global fulfillment center, it undergoes a strict hygienic inspection. Please allow 3 to 5 business days for this process. If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment. Original shipping costs paid at the time of purchase are strictly non-refundable.

5. Wholesale and B2B Return Stipulations Bulk orders that meet or exceed our B2B Minimum Order Value of $800 are generally considered final sale. Returns for wholesale orders are only authorized in the rare event of a proven manufacturing defect across the purchased batch. B2B partners must direct all claims to sales@giotohun.store within 14 days of receiving their freight shipment.