Global Shipping & Delivery Policy

Effective Date: January 1, 2026

1. Our Commitment to Fast and Secure Shipping At GIOTOHUN, we understand that your pets deserve their comfort as quickly as possible. Therefore, we have established a robust, globally optimized logistics network to ensure that your orthopedic pet beds and water fountains arrive promptly, securely, and in pristine condition.

2. Order Processing and Fulfillment Timelines

• Retail Orders: All retail orders placed through our official website are processed and dispatched within 24 to 48 business hours (excluding weekends and major national holidays). Once your order has been handed over to our shipping carriers, you will receive an automated confirmation email containing a live tracking link.
• Wholesale/B2B Orders: Due to the volume and weight of our bulk shipments (Minimum Order Value $800), wholesale orders may require an extended processing time of 3 to 5 business days. This allows our team to conduct thorough quality control checks and secure palletized freight packaging.

3. Shipping Rates and Delivery Estimates Shipping charges for your specific order will be calculated precisely and displayed at checkout based on package dimensions, weight, and destination.

• Standard Domestic Shipping: Typically arrives within 3-5 business days.
• Expedited/Priority Shipping: Typically arrives within 1-2 business days.
• International Global Shipping: GIOTOHUN proudly ships worldwide. International transit times generally range from 7 to 21 business days. Please note that these are estimates, and unforeseen delays due to global logistics or local weather events are beyond our control.

4. Customs, Duties, and International Taxes GIOTOHUN is not responsible for any customs clearance fees, import duties, tariffs, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer or the importing B2B business.

5. Missing, Lost, or Damaged Packages If your tracking information indicates that your package was delivered but you have not received it, we ask that you check with neighbors and local postal carriers first. If the package remains lost, or if your items arrive damaged during transit, please contact our support team at contact@giotohun.store within 72 hours of the delivery date. We will initiate a formal investigation with the carrier and ensure you receive a replacement or proper resolution.